We are a full-service company.  Our customer service is fully trained in most products.  We can offer advice and help solve most issues you have.  We have a nurse on staff, and we can provide certain samples as required when trying to resolve an issue.  We also have an actual brick and mortar store that you can visit during our opening hours.

Yes, we do within reason.  If you are an ostomy or continence client having an issue and need to try something new, then yes, we can provide a sample before you invest in buying a complete box.

Our NSWOCC nurse is available for ostomy clients by appointment only.  You need to contact the store to schedule your appointment.

You can take photos of your issues and send them by email.  Our nurse can TRY to help you based on the photos you send. 

Most orders are shipped the same day.  Delivery time varies on location.  It is usually next day for Quebec and Ontario and can take 2-7 days for the rest of the country.

We use internal drivers within Montreal.  Outside of Montreal, we use reputable couriers that guarantee quick and efficient deliveries.

Our deliveries are usually made between 8:30 AM and 6:00 PM Monday to Friday.

Contact us by phone or email.  We will attempt to find any medical product you need.

Unfortunately, because of the COVID-19 crisis we are unable to accept any returns at this time.

Ideally you would come into the store to be measured.  If that is not possible, please contact us and we will guide you.  Remember, measuring should always be done in the morning.

Ideally you would come into the store to be measured.  If that is not possible, please contact us and we will guide you.